Stretch and Cover Inc. (SNC Stores) delivers an international marketplace of quality products from around the World. If you need to return an item, please read below.
Stretch and Cover Inc. (SNC Stores) Product Line - RETURN POLICY
At SNC Stores, we want you to shop in confidence. If you choose to return your selection, we'll cheerfully refund the purchase price or credit your account if the return is within the guidelines of our return policy.
Return Policy
Returns will not be accepted without a Return Authorization Number. To return an item you must obtain a Return Authorization Number (RA#). Log in to My Account with your username and password, view the order you want to return, and request an RA# on the website. You may also call 1-888-818-0928 or email us at info@stretchandcover.com for assistance in returning your merchandise. In your email, please include your order number and the reason for the return.
We will NOT accept returns or issue a credit if products are returned stained, soiled, torn, laundered, dirty, covered with pet hair or damaged in any other way. Cigarette or laundry odor will also prevent us from crediting or exchanging goods. Items must be returned in saleable condition.
All products must be returned within 30 days of the shipping date of your order, in good saleable condition, in the original packaging to ensure credit – Returns received after 30 days of the shipping date will not be eligible for credit and will not be returned to the customer. If it is determined that returned items are unfit for resale and the customer chooses to have the items returned, the shipping charges will be the responsibility of the customer.
Clearance items are not eligible for return.
Return shipping charges are the responsibility of the customer. Canadian customers are responsible for all additional return shipping charges including duties and or local taxes. We do not accept C.O.D.’s.
For your own protection, we recommend that you use UPS or Insured Parcel Post to return goods.
Eligible refunds will be credited to the original payment method (with any applicable taxes) less original shipping and handling charges.
For credit card refunds please allow one to two statements for credit to appear.
Refunds or exchanges can take up to 4 weeks to process from the date of receipt of return at the Stretch & Cover Warehouse. For credit card orders, please allow one or two statements for credit to appear.
If you have any questions on your return/exchange/refund please email info@sncstores.com.
Please return a copy of your invoice/packing slip with your return. Please mark Return or Exchange. Please keep a copy for your records.
Return goods address:
Stretch and Cover Warehouse
201 Oak St
Unit 6
Pembroke, MA 02359